BY BOOKING WITH
NANNA JENS SERVICES
YOU AGREE TO THESE TERMS AND CONDITIONS 
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Last Updated on January 19/2/2025​
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Nanna Jens Services does not service rodents, reptiles, roosters, or boars.​
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Nanna Jens Services provides a wonderful experience for your pets. Understanding that pets are valued family members, Nanna Jens aims to offer the best care, compassion, and respect. Whether it's overnight stays, daytime care, drop-in visits, or wellness sessions, the goal is to ensure your pets feel safe and loved.

 
Complimentary Meet and Greet
​ To create a safe and welcoming space for all pets and Nanna Jen during the first meeting, please keep your pet on a leash or in a secure area until everyone feels at ease. This step is important for ensuring a positive experience, helping Nanna Jen to establish a trusting bond with your pet.

 
Payment
To secure your booking with Nanna Jens Services, a 25% deposit is required within 7 days of making your booking. This deposit is essential to confirm your booking and ensure that your requested date and services are reserved for you. 
 
The remaining balance of your payment is due 7 days prior to the start date of the services you have booked. Please note that your booking will only be officially confirmed once the initial deposit has been received and processed.
 
All financial transactions are managed through a invoice system for your convenience and security. Payments should be made via bank deposit, and detailed bank information will be provided at the end of your invoice.
 
Nanna Jens Services appreciates your understanding and cooperation with the payment policy, which helps her maintain a smooth and efficient booking process.
 
 
Cancellations
Nanna Jen has established a cancellation policy designed to ensure fairness and efficiency in managing her schedule while also accommodating the needs of her clients. Here’s a detailed breakdown of the policy:
 
Cancellations with Less Than 14 Days' Notice: If you need to cancel your appointment and provide less than 14 days' notice, please be aware that you will be charged the full fee for the service. This policy is in place to help Nanna Jen manage her time effectively, as last-minute cancellations can significantly impact her ability to serve other clients.
 
Cancellations More Than 14 Days in Advance: If you cancel your appointment with more than 14 days' notice, you will not lose your deposit. Instead, your deposit can be applied to future bookings. This allows you to reschedule your appointment without losing your initial investment, providing flexibility for both you and Nanna Jen.
 
Cancellations After the 14-Day Period: For cancellations made after the 14-day notice period, while the full payment will still be charged, Nanna Jen offers a credit for future bookings. This credit can be used for any services within two months of the cancellation date. This aspect of the policy is designed to give you the opportunity to reschedule your appointment without incurring a total loss.
 
Nanna Jen appreciates your understanding and cooperation with this policy, as it helps her maintain a balanced schedule and ensures that she can continue to provide quality service to all her clients. Thank you for your understanding and support!
 

Previous instances of biting or jumping behavior exhibited by your pet.
Nanna Jens Services places a high priority on the safety and well-being of all pets in her care, as well as the safety of herself and the environment in which she operates. To achieve this, it is essential for her to gather comprehensive information about your pet's behavior, particularly any previous incidents of biting or continual jumping and scratching. Understanding your pet's history in these areas is crucial for her to create a safe and secure environment for all animals involved.
When you share details about your pet's past behavior, you help her assess any potential risks and take the necessary precautions to ensure that every interaction is safe and enjoyable for both your pet and herself. This proactive approach allows her to tailor her services to meet the specific needs of your pet, ensuring that they feel comfortable and secure during their time with her.
Furthermore, if your pet has a documented history of biting, jumping, or escaping, it is imperative that you provide proof of any training or behavioral modification programs that have been undertaken to address these issues. This documentation is a requirement before Nanna Jen can accept your booking. By doing so, she can better understand the steps that have been taken to manage your pet's behavior and ensure that she is equipped to handle any challenges that may arise.
In summary, your cooperation in sharing information about your pet's behavior and providing proof of training is vital for maintaining a safe and harmonious environment for all pets and Nanna Jen. She appreciates your understanding and commitment to ensuring a positive experience for everyone involved. Thank you for helping Nanna Jens Services keep her community safe!
 

Services
By using the services offered by Nanna Jen, you acknowledge and accept the terms that are in place to protect her brand identity and reputation. Nanna Jen is committed to maintaining clear communication with her clients, ensuring you are always updated on the variety of services she provides. Please be aware that her rates and service offerings may change from time to time, reflecting the dynamic nature of her business and the needs of her clients.
 
To receive the most accurate and current information, Nanna Jen encourages you to check her website frequently. This will help you stay informed about any changes in her rates, services, or other important updates. By engaging with her online presence, you can make informed decisions about the services you wish to use and stay aware of any new opportunities that may arise. Your understanding and cooperation in this regard are greatly appreciated, as they foster a positive and transparent relationship between you and Nanna Jen.
 

Media and Promotional Use
By confirming your booking with Nanna Jens Services, you are acknowledging and accepting that you will receive updates and communications from her. This includes important news about her services, special offers, and exclusive promotions tailored for her valued clients. Nanna Jens Services strives to keep you informed about the latest happenings and opportunities that can enhance your experience with her.

In addition, by confirming your booking, you grant Nanna Jen permission to use images of your beloved pet for marketing purposes. These images will be utilized to showcase the joy and happiness of her fur clients, helping to illustrate the loving and nurturing environment she provides. Nanna Jen believes that every pet has a unique personality, and she wants to celebrate that through her promotional efforts.

There is a possibility that your pet may be featured in various promotional materials, such as brochures, social media posts, and the website. This not only highlights the wonderful experiences Nanna Jens Services clients have with her but also strengthens the sense of community among pet owners who share a love for their pets. By showcasing your pet, Nanna Jens Services aims to foster connections and inspire others to join her family of happy pets and satisfied owners.

Rest assured that all media featuring your pet will be managed with the highest level of care and respect. Nanna Jens Services takes her responsibility seriously and will ensure that any images or content shared are done so thoughtfully and in a manner that reflects the positive experiences she aims to provide. Your trust is important to her, and she is dedicated to maintaining the integrity and privacy of your pet’s image while celebrating their unique charm.
 

Nanna Jens Services does not support long-term confinement of pets.
Nanna Jens Services prioritizes the well-being and joy of your pets. She does not endorse keeping pets confined for extended periods, whether in crates or on chains. While she understands that pets may need to be in crates or separate areas overnight, she believes they thrive when allowed to move, explore, and engage with their surroundings during the day. Pet owners should not expect Nanna Jens Services to confine their pets in this way.
 
Furthermore, Nanna Jens Services is not liable for any injuries or damages resulting from your pet's behavior. By agreeing to these terms, you accept full responsibility for your pet's actions and any consequences that arise, including indemnifying Nanna Jens Services against any related claims or liabilities.


Training
Nanna Jen is dedicated to her profession and values continuous education in pet care. She regularly attends training sessions and workshops to stay updated on the latest practices, including innovative behavior management techniques to ensure pets are well-adjusted and happy.
Passionate about holistic pet care, Nanna Jen focuses on the overall well-being of animals, exploring natural remedies, nutrition, and alternative therapies. She also prioritizes safety, being knowledgeable about proper handling techniques and preventive measures to protect both pets and their owners.
By staying informed, Nanna Jen tailors her services to meet the unique needs of each pet and owner, enhancing her skills and building trust with clients. Her commitment to professional development ensures she provides the excellent service that pets and their owners deserve.
 

Open Communication
Nanna Jen prioritizes clear communication with her clients, understanding that pet care can raise questions. She encourages you to reach out with any inquiries about your pet's health or care. Nanna Jen is dedicated to listening and providing the information you need, aiming to foster a trusting relationship that benefits both you and your pet. Your peace of mind is important to her, and she is committed to ensuring you feel informed and comfortable throughout the process.
 

Meaningful Relationships With Pet Owners
Nanna Jens Pet Services is committed to building meaningful relationships with pet owners, recognizing the special bond between humans and their pets. By emphasizing open communication, trust, and personalized care, she ensures each pet owner feels valued. Nanna Jen listens to the unique needs of pets and their owners, tailoring services for enhanced well-being.
 
Nanna Jens Services also engages with the community through events and workshops, fostering connections among pet owners and strengthening her support network. Nanna Jens Pet Services goes beyond transactions, creating a trusted partnership in the lives of pets and their families, driven by a genuine passion for animal care.


Lastly
Nanna Jen charges for her services, which reflects her expertise and the high level of care she offers. Her fees not only compensate her for her skills and time but also position her as a reliable professional in the pet care industry. Clients value her services, confident that their pets are well cared for.
 
Additionally, Nanna Jen owns her home, providing her with a secure living situation and independence from relying on pet-sitting for housing.
 
Her pet care business allows her to merge her love for animals with her entrepreneurial goals. This stability enables her to concentrate on providing exceptional service to her clients, ultimately benefiting the pets she cares for.
 
 
Thank you for choosing Nanna Jens Services for your pet care needs! Nanna Jen is excited to welcome you and your pets into Nanna Jen's loving community, where they will receive the attention they deserve. Nanna Jen is committed to providing a safe and joyful environment, treating each pet as a uniquely.
 
To ensure a positive experience, Nanna Jen has established clear service guidelines. If any pet owner disagrees, they are encouraged to explore other options, as she reserves the right to end services if necessary to maintain a safe atmosphere.
 
Thank you again for trusting Nanna Jens Services with your pet care.
Nanna Jen looks forward to creating wonderful memories together with your pet!
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​For any inquiries regarding these Terms or your experience, please reach out to Nanna Jens Services via email at njss1970@outlook.com.au or by phone at 0403878251.
Nanna Jen appreciates your questions and is here to assist you!